LEGAL REFERENCE

How We Protect Your Account & Information

Your privacy is at the core of how we run q98. We've built our data handling around Pakistani payment systems — JazzCash, Easypaisa, SadaPay and Raast — and...

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q98 How We Protect Your Account & Information

What Information We Collect & Why

When you open an account with q98, we collect your name, email, phone number and identification details to verify your identity and comply with local financial regulations. Your deposit and withdrawal records — whether you fund via JazzCash, Easypaisa, SadaPay or Raast — are stored securely on our servers. We also track your login history, game activity and account balance so you

can review your session logs anytime. We do not sell your data to third parties. Where local law permits, we may share transaction details with payment processors and financial authorities to prevent fraud and money laundering.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Privacy Questions & Account Access

If you have questions about how your data is used, want to review your stored information, or need to update your privacy...

Live Chat Support Open the chat widget inside your account dashboard...
Email Inquiry Send a detailed request to our privacy inbox...
Phone Line Call our support desk during business hours to...
SECURITY BACKBONE

How We Keep Your Data Safe

q98 uses industry-standard encryption to protect every transaction, login and personal detail. Our servers are hosted in secure data centres with redundant backups. We audit our security practices...

Encryption Standard

All account communications use TLS 1.2 encryption. Your login credentials, payment methods and withdrawal records are encrypted at rest on...

Payment Tokenization

When you fund via JazzCash, Easypaisa, SadaPay or Raast, we store a secure token instead of your actual payment details...

Regular Security Audits

We conduct quarterly penetration tests and vulnerability scans. Our security team reviews logs for suspicious activity and patches vulnerabilities as...

Staff Data Training

Every q98 employee who touches customer data completes annual privacy and security training. We enforce strict access controls so only...

Backup & Recovery

Your account data is backed up daily to geographically separate locations. If we experience any outage, your account history and...

Legal Compliance

We comply with Pakistani financial regulations and international data protection standards. Our policies are reviewed by external legal counsel annually.

Privacy Standards Across Our Platforms

Whether you access q98 from your mobile phone, desktop or tablet, your privacy protections remain identical. We apply the same encryption, tokenization and access controls across every device...

Mobile App Privacy
App logins use biometric authentication or encrypted password storage. Your device does not cache sensitive account data after logout.
Desktop Web Privacy
Browser-based access uses the same TLS encryption and session timeout rules as the app. Cached data is cleared when you close your browser.
Live Chat Encryption
Support conversations are end-to-end encrypted and logged separately from your main account database. Chat history is retained for 90 days for dispute resolution.
Email Communication
Account notifications and support replies are sent from secure mail servers. Sensitive data like your full account balance is never emailed in plain text.
Payment Gateway Privacy
Whether you fund with JazzCash, Easypaisa, SadaPay or Raast, we route all payment requests through the same tokenized gateway. Your payment partner never sees your q98 account details.
Withdrawal Verification
Withdrawal requests are encrypted and verified through a separate secure channel before funds leave our system. You receive a confirmation token via your registered phone or email.
Account Deletion
When you request account closure, we securely delete your personal data within 30 days. Anonymized transaction records are kept for tax and regulatory compliance.
YOUR CONTROL CENTER

What You Can Manage Inside Your Account

q98 gives you full transparency and control over your privacy settings. Inside your account dashboard, you can view all stored personal data, download your complete transaction history, change...

Profile Data Review View and update your name, email, phone number and address...
Transaction History Export Download a complete record of your deposits, withdrawals and game...
Device & Login Log See every device that's accessed your account, including location, time...
Communication Preferences Choose which notifications you receive via email or SMS. You...
Withdrawal Verification Set a custom verification method for all withdrawals — receive...
Data Portability Request Request a copy of all your personal data in machine-readable...

Privacy Policy FAQs

We delete your personal data within 30 days of account closure. Anonymous transaction records are kept for seven years to meet Pakistani tax and regulatory requirements. You can request early deletion of specific data items by contacting support.

Yes. Open your account settings, go to Privacy & Data, and click 'Request Data Export'. We'll prepare a CSV file containing your profile, transaction history and login logs within 10 business days.

No. When you fund via JazzCash, Easypaisa, SadaPay or Raast, we store only a secure token, not your actual payment details. Your payment provider holds the real account information in their own encrypted vault.

We maintain cyber insurance and have a breach response protocol. If a security incident occurs, we notify affected users within 24 hours via email and SMS. We also file reports with Pakistani financial authorities as required by law.

We do not sell your data. We may share transaction details with payment processors, financial institutions and government authorities where required by law or to prevent fraud and money laundering.

Contact our support team via live chat, email or phone with your request. We'll verify your identity and make corrections within two business days. Updated data is reflected across all q98 systems immediately.

Absolutely. Every marketing email includes an unsubscribe link. You can also manage your notification preferences inside your account dashboard under Communication Settings.